If you're seeing black-screen on your LG TV, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
webOS has no per-app cache option, so delete and reinstall the app.
1. Home > highlight the app > press the X / Delete to uninstall.
2. Reopen the LG Content Store, search the app, and Install.
Turning the TV off and unplugging for 1 minute also clears temporary data.
1. Press Home button.
2. Go to LG Content Store > My Apps.
3. Highlight app, press the X button to delete.
1. Press Home button.
2. Open LG Content Store.
3. Search and select Install.
Home → LG Content Store → My Apps → select app → Update.
Settings > All Settings > Support > Software Update > Check for Updates.
Press power button on remote.
Press power button on remote, then unplug from outlet.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Option not available on LG TVs.
Recommended: turn off and unplug for 1 minute.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: