If you're seeing black-screen on your PlayStation 4 / 5, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
There is no per-app cache option.
Clear system cache: fully power off the console, then unplug it for 60 seconds and turn it back on.
Clear app data: delete the app from the Library and reinstall it, then sign back in.
1. From Library, highlight the app.
2. Press Options > Delete.
1. Go to Library > Purchased.
2. Select the app and choose Download.
Library → highlight app → Options → Check for Update.
Settings > System Software Update.
PlayStation 5
Settings > System > System Software.
Press PS button > Power > Turn off. Or hold power button on console until second beep (7 seconds).
Press PS button > Power > Turn off. Or hold power button on console until second beep (7 seconds).
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Press (hold for PS4) PS button > Power > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: