If you're seeing Error code 83 on your Xfinity Flex / X1 TV Box, the steps below walk you through the most common fixes. Start at the top — most issues are resolved by the first few steps.
Specific steps for Xfinity Flex / X1 TV Box & Error code 83
Error code 83Error text:
Something went wrong. Please try again.
-----On Xfinity / Rogers boxes, error code 83 is likely a temporary app or cache problem rather than a VPN or proxy block (those usually don't apply to a cable box). The fix is to clear the box's locally stored data, then restart.
Clear locally stored data:
1. Press the Xfinity button on your remote.
2. Select the gear icon to open the Settings menu.
3. Scroll down and highlight Privacy, then press OK.
4. Select Locally Stored Data and press OK.
5. Press OK again to confirm when prompted.
Note: this will log you out of your third-party streaming apps (like Netflix, Prime Video, or Disney+) and reset your app cookies.
After clearing the data, restart the box. If the error persists, power-cycle the box and your modem / router so the box re-establishes a clean connection to Disney+.
You can review the full Xfinity X1 Support Guide for further reference.
Note: the Xfinity website may redirect to the home page on the first load of this link. If that happens, close the Xfinity page and click the Xfinity link again and it will go to the support page steps.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-83
H Help Site: Not Applicable
TS Toolkit Link: /apperror/83
1. Press the Xfinity button on your remote.
2. Select the gear icon to open Settings.
3. Highlight Privacy and press OK.
4. Select Locally Stored Data and press OK, then press OK again to confirm.
Note: this logs you out of third-party apps and resets app cookies.
1. Press Xfinity button > Settings > Help.
2. Select Reset (app name).
1. Press Xfinity button.
2. Go to Apps > Search and select App.
Updates apply automatically. Restart the box to apply pending updates.
Updates are checked automatically when system is restarted.
For Flex: Say "Sleep Now" or go to Power Preferences. For X1: Enable Power Saver in Settings > Device Settings > Power Preferences.
For Flex: Say "Sleep Now" or go to Power Preferences. For X1: Enable Power Saver in Settings > Device Settings > Power Preferences.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
X1:
Option not available.
Flex:
Use Xfinity app > Troubleshoot > Restart Device.
Still stuck? Open the full interactive toolkit to track every step: