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Fix Error code 42 on Xfinity Rogers

Overview

If you're seeing Error code 42 on your Xfinity Rogers, the steps below walk you through the most common fixes.

About Error code 42

Error code 42 — We are sorry; we are having trouble connecting you to the service. Please check to see if you are still connected to the Internet, and try again (error code 42).

A classic "weak signal" error. Disney+ isn’t getting enough data to start the stream. Check your Wi-Fi, restart your router, or switch to a wired ethernet cable for a more stable connection.

TS Toolkit Link: /apperror/42/

Basic Troubleshooting steps for Xfinity Rogers

Clear cache / data on Xfinity Rogers

1. Press the A button (or the gear / Settings) on your remote.

2. Open Settings > Privacy.

3. Select Locally Stored Data and confirm.

Note: this logs you out of third-party apps and resets app cookies. A box restart also clears temporary data.

Delete app on Xfinity Rogers

1. Press A button > Help > Reset (Select App)

Install app on Xfinity Rogers

1. Press Rogers button.

2. Go to Apps > Search and install.

Rogers Support Page

Update App on Xfinity Rogers

Updates apply automatically. Restart the box to apply pending updates.

Update Xfinity Rogers

Updates apply automatically. Restart the box to trigger update check.

Turn off Xfinity Rogers

Press power button on the remote or use voice command.

Turn off Xfinity Rogers

Press power button on the remote or use voice command.

Then unplug from the power source.

Restart Modem

1.Unplug modem from wall.

2.Wait 1 full minute.

3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.

Restart Xfinity Rogers from settings

Press Rogers button > Settings > Device Settings > Restart.

Help resources

D Help Site: https://help.disneyplus.com/article/disneyplus-error-42

H Help Site: Not Applicable

Still stuck? Open the full interactive toolkit to track every step:

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