If you're seeing Error code 83 on your Xfinity Rogers, the steps below walk you through the most common fixes.
On Xfinity / Rogers boxes, error code 83 is likely a temporary app or cache problem rather than a VPN or proxy block (those usually don't apply to a cable box). The fix is to clear the box's locally stored data, then restart.
Clear locally stored data:
1. Press the Xfinity button on your remote.
2. Select the gear icon to open the Settings menu.
3. Scroll down and highlight Privacy, then press OK.
4. Select Locally Stored Data and press OK.
5. Press OK again to confirm when prompted.
Note: this will log you out of your third-party streaming apps and reset your app cookies.
After clearing the data, restart the box. If the error persists, power-cycle the box and your modem / router so the box re-establishes a clean connection to Disney+.
You can review the full Xfinity X1 Support Guide for further reference.
Note: the Xfinity website may redirect to the home page on the first load of this link. If that happens, close the Xfinity page and click the Xfinity link again and it will go to the support page steps.
1. Press the A button (or the gear / Settings) on your remote.
2. Open Settings > Privacy.
3. Select Locally Stored Data and confirm.
Note: this logs you out of third-party apps and resets app cookies. A box restart also clears temporary data.
1. Press A button > Help > Reset (Select App)
1. Press Rogers button.
2. Go to Apps > Search and install.
Updates apply automatically. Restart the box to apply pending updates.
Updates apply automatically. Restart the box to trigger update check.
Press power button on the remote or use voice command.
Press power button on the remote or use voice command.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Press Rogers button > Settings > Device Settings > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-83
H Help Site: Not Applicable
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