If you're seeing black-screen on your Xfinity Rogers, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
1. Press the A button (or the gear / Settings) on your remote.
2. Open Settings > Privacy.
3. Select Locally Stored Data and confirm.
Note: this logs you out of third-party apps and resets app cookies. A box restart also clears temporary data.
1. Press A button > Help > Reset (Select App)
1. Press Rogers button.
2. Go to Apps > Search and install.
Updates apply automatically. Restart the box to apply pending updates.
Updates apply automatically. Restart the box to trigger update check.
Press power button on the remote or use voice command.
Press power button on the remote or use voice command.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Press Rogers button > Settings > Device Settings > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: