If you're seeing Error code 39 on your Xumo TV / XiOne Box, the steps below walk you through the most common fixes.
This is a hardware handshake issue (HDCP). It usually means your HDMI cable or port isn’t communicating correctly with your TV. Try a different HDMI port or a high-speed HDMI cable.
TS Toolkit Link: /apperror/39/
1. Press Home, then open Settings (gear icon).
2. Select Apps, then See all apps.
3. Choose the app, then Clear cache, then Clear data / Clear storage.
1. Go to Settings > Apps > See all apps.
2. Select app > Uninstall.
1. Go to Apps > Search.
2. Select and Install.
Apps → select app → Update if available.
Xumo TV
Settings > System Management > Check for updates.
Press power button on remote.
Press power button on remote.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Settings > System > About > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-39
H Help Site: Not Applicable
Still stuck? Open the full interactive toolkit to track every step: