If you're seeing black-screen on your Xumo TV / XiOne Box, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
1. Press Home, then open Settings (gear icon).
2. Select Apps, then See all apps.
3. Choose the app, then Clear cache, then Clear data / Clear storage.
1. Go to Settings > Apps > See all apps.
2. Select app > Uninstall.
1. Go to Apps > Search.
2. Select and Install.
Apps → select app → Update if available.
Xumo TV
Settings > System Management > Check for updates.
Press power button on remote.
Press power button on remote.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Settings > System > About > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: