If you're seeing Error code 42 on your Android TV, the steps below walk you through the most common fixes.
A classic "weak signal" error. Disney+ isn’t getting enough data to start the stream. Check your Wi-Fi, restart your router, or switch to a wired ethernet cable for a more stable connection.
TS Toolkit Link: /apperror/42/
1. Settings > Apps > See all apps.
2. Select the app.
3. Choose Clear cache, then Clear data / Clear storage if the issue continues (this logs you out).
1. Go to Settings > Apps.
2. Under "Downloaded apps," choose the app.
3. Select Uninstall.
1. From the Home screen, scroll to the Play Store.
2. Search for the app.
3. Select Install.
Play Store → My Apps → find the app → Update.
Steps vary per model.
Press and hold power button on the remote for 5 seconds.
Or push the power button on the tv.
1. Press and hold the power button on the remote for 5 seconds
Or push power button on the tv
2. Unplug the power cord from the wall outlet
3. Wait 1 full minute. Then plug in power cord to the wall outlet
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
1. Settings (Gear Icon).
2. Device Preferences
3. About
4. Restart
D Help Site: https://help.disneyplus.com/article/disneyplus-error-42
H Help Site: Not Applicable
Still stuck? Open the full interactive toolkit to track every step: