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Fix Android TV streaming errors

General troubleshooting for Android TV

No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Android TV. If you do have an error code, use the search box above for instructions tailored to that error on this device.

Basic troubleshooting steps for Android TV

Clear cache / data on Android TV

1. Settings > Apps > See all apps.

2. Select the app.

3. Choose Clear cache, then Clear data / Clear storage if the issue continues (this logs you out).

Delete app on Android TV

1. Go to Settings > Apps.

2. Under "Downloaded apps," choose the app.

3. Select Uninstall.


Install app on Android TV

1. From the Home screen, scroll to the Play Store.

2. Search for the app.

3. Select Install.

Android Support Page

Update App on Android TV

Play Store → My Apps → find the app → Update.

Update Android TV Software

Steps vary per model.


Sony (some models)
Settings → System or Device Preferences → About → System Update → Check for update.

Philips (some models)
Settings → About → System Update → Check for updates.

Sharp (some models)
Settings → Device Preferences → About → System Update → Check for update.

Other Android & Google TV Models:
Status & Diagnostics → System Software Update → Software Update.
OR
System software update → Software update or Check for a system software update.
Turn off Android TV

Press and hold power button on the remote for 5 seconds.

Or push the power button on the tv.

Unplug Andoid TV

1. Press and hold the power button on the remote for 5 seconds

Or push power button on the tv

2. Unplug the power cord from the wall outlet

3. Wait 1 full minute. Then plug in power cord to the wall outlet

Restart Modem

1.Unplug modem from wall.

2.Wait 1 full minute.

3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.

Restart Android TV from settings
(some models)



1. Settings (Gear Icon).

2. Device Preferences

3. About

4. Restart

Still stuck? Open the full interactive toolkit to track every step:

Open TS Toolkit →