No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Android TV. If you do have an error code, use the search box above for instructions tailored to that error on this device.
1. Settings > Apps > See all apps.
2. Select the app.
3. Choose Clear cache, then Clear data / Clear storage if the issue continues (this logs you out).
1. Go to Settings > Apps.
2. Under "Downloaded apps," choose the app.
3. Select Uninstall.
1. From the Home screen, scroll to the Play Store.
2. Search for the app.
3. Select Install.
Play Store → My Apps → find the app → Update.
Steps vary per model.
Press and hold power button on the remote for 5 seconds.
Or push the power button on the tv.
1. Press and hold the power button on the remote for 5 seconds
Or push power button on the tv
2. Unplug the power cord from the wall outlet
3. Wait 1 full minute. Then plug in power cord to the wall outlet
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
1. Settings (Gear Icon).
2. Device Preferences
3. About
4. Restart
Still stuck? Open the full interactive toolkit to track every step: