If you're seeing black-screen on your Apple TV, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
tvOS has no clear-cache option, so delete and reinstall the app.
1. On the Home screen, highlight the app and hold the touchpad until it jiggles.
2. Press Play/Pause, then select Delete.
3. Reinstall from the App Store and sign back in.
1. From the Home Screen, highlight the app.
2. Press and hold the touch surface until it jiggles.
3. Press Play/Pause, then select Delete.
1. Go to the App Store.
2. Browse or search for the app.
3. Select Get (free).
App Store → Purchased → find the app → Update if available.
1. Go to Settings > System > Software Updates.
2. Select Update Software
3. If there is an update, select Download and Install
4. Wait for your Apple TV to download the update.
5. Keep your Apple TV connected and plugged in to power until the update is complete.
After the update downloads, your Apple TV will restart, prepare the update, then install it. When the update is complete, your Apple TV will automatically restart again.
Press and hold power button on the remote (silver remote only).
Or press and hold the TV Icon button on the remote to open Control Center, then select Power Off in Control Center.
Or on Apple TV 4K by opening Settings and selecting Power Off.
Press and hold power button on the remote (silver remote only).
Or press and hold the TV Icon button on the remote to open Control Center, then select Power Off in Control Center.
Or on Apple TV 4K by opening Settings and selecting Power Off.
After Tv is turned off, unplug from the wall outlet
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
1. Settings
2. System
3. Restart
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: