If you're seeing Error code 39 on your Contour 2 / Stream Player Box, the steps below walk you through the most common fixes.
This is a hardware handshake issue (HDCP). It usually means your HDMI cable or port isn’t communicating correctly with your TV. Try a different HDMI port or a high-speed HDMI cable.
TS Toolkit Link: /apperror/39/
There is no per-app cache option, so reset the app:
1. Press the Contour button, highlight the app, press OK and choose View Details > Uninstall.
2. Reinstall it from Apps.
A box restart (unplug 60 seconds) also clears temporary data.
1. Press the Contour button.
2. Highlight the app.
3. Press OK, select View Details, then Uninstall.
1. Press the Contour button.
2. Go to Apps.
3. Search and select the app to install.
App updates install automatically. Restart the box to apply updates.
No option available.
Press the All Power button on the remote to put the box into standby mode.
Press the All Power button on the remote to put the box into standby mode.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Option not available.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-39
H Help Site: Not Applicable
Still stuck? Open the full interactive toolkit to track every step: