No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Contour 2 / Stream Player Box. If you do have an error code, use the search box above for instructions tailored to that error on this device.
There is no per-app cache option, so reset the app:
1. Press the Contour button, highlight the app, press OK and choose View Details > Uninstall.
2. Reinstall it from Apps.
A box restart (unplug 60 seconds) also clears temporary data.
1. Press the Contour button.
2. Highlight the app.
3. Press OK, select View Details, then Uninstall.
1. Press the Contour button.
2. Go to Apps.
3. Search and select the app to install.
App updates install automatically. Restart the box to apply updates.
No option available.
Press the All Power button on the remote to put the box into standby mode.
Press the All Power button on the remote to put the box into standby mode.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Option not available.
Still stuck? Open the full interactive toolkit to track every step: