If you're seeing Error code 83 on your Contour 2 / Stream Player Box, the steps below walk you through the most common fixes.
This is a common compatibility block. It occurs if you are using an unsupported browser, a virtual machine, or an emulator. It can also be triggered by a VPN or a very unstable connection. Ensure you are using a supported device and a direct internet connection without a proxy.
On some devices the cache on the device will need to be cleared and then the device restarted.
TS Toolkit Link: /apperror/83/
There is no per-app cache option, so reset the app:
1. Press the Contour button, highlight the app, press OK and choose View Details > Uninstall.
2. Reinstall it from Apps.
A box restart (unplug 60 seconds) also clears temporary data.
1. Press the Contour button.
2. Highlight the app.
3. Press OK, select View Details, then Uninstall.
1. Press the Contour button.
2. Go to Apps.
3. Search and select the app to install.
App updates install automatically. Restart the box to apply updates.
No option available.
Press the All Power button on the remote to put the box into standby mode.
Press the All Power button on the remote to put the box into standby mode.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Option not available.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-83
H Help Site: Not Applicable
Still stuck? Open the full interactive toolkit to track every step: