If you're seeing Error code 50 on your Contour 2 / Stream Player Box, the steps below walk you through the most common fixes. Start at the top — most issues are resolved by the first few steps.
Error text:
Something went wrong. Please try again.
-----Disney+ error code 50 is an account or authentication problem. It usually means Disney+ could not verify your login or your billing details, so the app stops before it loads your profile. It is one of the most common Disney+ sign-in errors, and in nearly every case you can clear it yourself from your account settings.
What causes error 50? The usual triggers are an expired or declined payment method, a password that was recently changed, an account signed in on too many devices at once, or a temporary sync problem between the app and Disney's servers.
How to fix error code 50:
1. Reset your password from your Disney+ account page, then sign back in with the new password to refresh your login.
2. Open Account > Subscription and update any expired card or out-of-date billing address so your payment can be verified.
3. Fully close the Disney+ app (don't just minimize it), wait about 10 seconds, then reopen it and log in again.
4. If it persists, log out on every device, restart your phone, TV, or streaming stick, and sign in again on a single device.
D Help Site: https://help.disneyplus.com/category/error-codes
H Help Site: Not Applicable
TS Toolkit Link: /apperror/50
There is no per-app cache option, so reset the app:
1. Press the Contour button, highlight the app, press OK and choose View Details > Uninstall.
2. Reinstall it from Apps.
A box restart (unplug 60 seconds) also clears temporary data.
1. Press the Contour button.
2. Highlight the app.
3. Press OK, select View Details, then Uninstall.
1. Press the Contour button.
2. Go to Apps.
3. Search and select the app to install.
App updates install automatically. Restart the box to apply updates.
No option available.
Press the All Power button on the remote to put the box into standby mode.
Press the All Power button on the remote to put the box into standby mode.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Option not available.
Still stuck? Open the full interactive toolkit to track every step: