If you're seeing black-screen on your Mac, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
Disney+/Hulu run in the browser on Mac, so clear the browser cache.
Safari: Settings > Privacy > Manage Website Data > Remove All (or search the site and remove it).
Chrome: ⋮ menu > Delete browsing data > Cached images and files.
You can also test in a Private / Incognito window.
1. Open Finder → Applications.
2. Drag the app to Trash, or right-click → Move to Trash.
3. Empty Trash.
Install App:
1. Open the App Store, search for the app, click Get / Install.
2. Or re-download from the service's website.
App Store → Updates (sidebar) → Update next to the app.
For browser-based: clear cache and reload the page.
Apple menu → System Settings → General → Software Update → Update Now.
Apple menu → Restart.
Shut down via Apple menu → Shut Down, then unplug the power cord. Wait 60 seconds, plug back in and restart.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Apple menu → Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: