No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Mac. If you do have an error code, use the search box above for instructions tailored to that error on this device.
Disney+/Hulu run in the browser on Mac, so clear the browser cache.
Safari: Settings > Privacy > Manage Website Data > Remove All (or search the site and remove it).
Chrome: ⋮ menu > Delete browsing data > Cached images and files.
You can also test in a Private / Incognito window.
1. Open Finder → Applications.
2. Drag the app to Trash, or right-click → Move to Trash.
3. Empty Trash.
Install App:
1. Open the App Store, search for the app, click Get / Install.
2. Or re-download from the service's website.
App Store → Updates (sidebar) → Update next to the app.
For browser-based: clear cache and reload the page.
Apple menu → System Settings → General → Software Update → Update Now.
Apple menu → Restart.
Shut down via Apple menu → Shut Down, then unplug the power cord. Wait 60 seconds, plug back in and restart.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Apple menu → Restart.
Still stuck? Open the full interactive toolkit to track every step: