If you're seeing Error code 39 on your Panasonic TV, the steps below walk you through the most common fixes.
This is a hardware handshake issue (HDCP). It usually means your HDMI cable or port isn’t communicating correctly with your TV. Try a different HDMI port or a high-speed HDMI cable.
TS Toolkit Link: /apperror/39/
Fire TV OS model: Settings > Applications > Manage Installed Applications > the app > Clear cache / Clear data.
My Home Screen model: no cache option — uninstall and reinstall the app, or power-cycle the TV.
1. Go to Settings > Apps.
2. Select the app.
3. Choose Uninstall.
1. Press Apps button.
2. Go to App Market.
3. Search and install the app.
App Market → My Apps → select app → Update if available.
Menu > Network > Software update.
Press the power button on the remote or TV
Press the power button on the remote or TV.
Then unplug from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Settings > System > About > Restart.
D Help Site: https://help.disneyplus.com/article/disneyplus-error-39
H Help Site: Not Applicable
Still stuck? Open the full interactive toolkit to track every step: