If you're seeing Error code 50 on your Roku, the steps below walk you through the most common fixes. Start at the top — most issues are resolved by the first few steps.
Error text:
Something went wrong. Please try again.
-----Disney+ error code 50 is an account or authentication problem. It usually means Disney+ could not verify your login or your billing details, so the app stops before it loads your profile. It is one of the most common Disney+ sign-in errors, and in nearly every case you can clear it yourself from your account settings.
What causes error 50? The usual triggers are an expired or declined payment method, a password that was recently changed, an account signed in on too many devices at once, or a temporary sync problem between the app and Disney's servers.
How to fix error code 50:
1. Reset your password from your Disney+ account page, then sign back in with the new password to refresh your login.
2. Open Account > Subscription and update any expired card or out-of-date billing address so your payment can be verified.
3. Fully close the Disney+ app (don't just minimize it), wait about 10 seconds, then reopen it and log in again.
4. If it persists, log out on every device, restart your phone, TV, or streaming stick, and sign in again on a single device.
D Help Site: https://help.disneyplus.com/category/error-codes
H Help Site: Not Applicable
TS Toolkit Link: /apperror/50
Clear system cache: from the Home screen press Home 5 times, then Up, Rewind twice, Fast-forward twice. The Roku clears its cache and restarts.
Clear app data: highlight the channel, press Star (*) > Remove channel, then re-add it from the Channel Store.
1. Press Home button.
2. Highlight the channel (app).
3. Press Star (*) > Remove channel.
1. Press Home button.
2. Select Streaming Channels.
3. Search and Add channel.
Apps on Roku update automatically. To force: Home → Settings → System → System update → Check Now.
1.Press the Home button home on the Roku remote.
2. Scroll up or down and select Settings.
3.Select System.
4.Select Remove Channel (app).
4.Select System update.
5.Select Check Now to check for updates
1.Press the power putton on the remote to the device off.
2. Wait 10 seconds, press power button to turn the device on.Unplug Roku TV or Roku device from the power source.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
1.From the Home screen go down to settings.
2. Go to System
3.Go to Power.
3.Go to System Restart.
4.Click OK on Restart.
5.The Roku then take about 15 seconds to restart.
Still stuck? Open the full interactive toolkit to track every step: