If you're seeing black-screen on your Samsung TV, the steps below walk you through the most common fixes.
A black screen usually means the app is open but the video player hasn't triggered. This is often a browser extension conflict (like ad-blockers) or an HDMI issue on TVs. Try unplugging your HDMI cable and plugging it back in firmly.
TS Toolkit Link: /apperror/black-screen/
1. Home > Apps > Settings (gear).
2. Select the app.
3. Choose Clear cache (and Clear data where available).
If your model has no cache option, delete the app and reinstall it.
1. Press Home button.
2. Go to Apps > Settings.
3. Select app > Delete.
1. Press Home button.
2. Go to Apps > Search.
3. Select app > Install.
Home → Apps → Settings → Auto update (or select app → Update).
1.Press home button, go to and select Settings.
2.Select All Settings
2.Select Support.
3.Select Software Update.
4.Select update now.
1.Press the power putton on the Samsung remote to turn tv off.
2. Wait 10 seconds, press power button to turn on tv.1.Press the power putton on the Samsung remote to turn tv off.
2.Unplug TV from the wall.3.Wait 1 full minute
4. Plug TV into the wall outlet
5.Press the power button on the TV to turn it on
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
Samsung tv does not have a restart from settings option, use the turn off tv and unplug method instead.
D Help Site: https://help.disneyplus.com/article/disneyplus-fixing-screen-spinning
H Help Site: https://help.hulu.com/article/hulu-app-load-issues
Still stuck? Open the full interactive toolkit to track every step: