No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Hisense TV. If you do have an error code, use the search box above for instructions tailored to that error on this device.
Android / Google TV model: Settings > Apps > See all apps > the app > Clear cache, then Clear data.
Roku model: no cache option — remove the channel and re-add it.
VIDAA model: no cache option — uninstall and reinstall the app.
1. Press Home button.
2. Go to Apps.
3. Highlight the app, press Options, select Uninstall.
1. Press Home button.
2. Go to Apps > App Store.
3. Search and install the app.
Apps → select the app → Update if available.
VIDAA Model:
Settings > Support > System Update > Check Firmware Update.
Roku Model:
Settings > System > System update > Check now.
Google TV Model:
Settings > System > About > System update.
Hold power button on remote until submenu appears, select power off.
Hold power button on remote until submenu appears, select power off. Then unplug the power from the wall outlet.
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
VIDAA Model:
Settings > System > Power > Restart.
Roku Model:
Settings > System > Power > System restart.
Android Model:
Settings > Device Preferences > Restart.
Still stuck? Open the full interactive toolkit to track every step: