No specific error code? Work through the general steps below. They resolve most Disney+ and Hulu issues on Xbox. If you do have an error code, use the search box above for instructions tailored to that error on this device.
Clear system cache: hold the Xbox power button for 10 seconds to fully shut down, then unplug for 30 seconds and restart.
Clear app data: My games & apps > the app > Manage > uninstall, then reinstall from the Store.
1. Go to My games & apps > See all.
2. Highlight app > Manage > Uninstall.
1. Go to Store > Search.
2. Select app > Install.
My games & apps → See all → highlight app → More options → Manage → Update.
1.Press the Xbox button on the controller.
2. Select Profile & system> Settings > System > Updates.
3. Under Updates:
If you see Console update available. Select this to update,
OR
If you see no console update available. This means your console is up to date.
From the controller:
1. Press & hold the Xbox button on the controller.
2. Choose Turn off console.
From the Settings menu:
1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > General > Power options.
3. Under Turn off console, select Shutdown now.
From the console:
For a Full Shotdown, Hold the power button on the front of the console for 10 seconds until the console shuts down.
1. Press and hold the xbox button on the controller
2. Select Turn Off Console
3. Unplug the xbox from the wall outlet
4. Wait 1 full minute. Then plug in xbox
1.Unplug modem from wall.
2.Wait 1 full minute.
3.Plug modem into wall, wait a few minutes for modem to reconnect to the internet.
1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > General > Power options.
3. Under Turn Off Console, select Restart Now.
Still stuck? Open the full interactive toolkit to track every step: